Purpose of collecting personal information
- The purpose of collecting customer information is related to issues such as:
- Customer support: purchasing, payment, delivery.
- Providing product information, services, and support upon customer request.
- Sending notifications about our latest programs, products.
- Resolving issues arising from purchases.
Scope of information collection
- We collect customer personal information when making reservations on the website:
- Full name
- Email address
- Phone number
- Address
Information storage period
- Member’s personal data will be stored until there is a request for cancellation or the member logs in and cancels it themselves. In all cases, member personal information will be securely stored on the phuclonghospitality.com server.
- Parties or organizations that may access that information
- For shipping partners, we will provide information to facilitate the delivery of goods such as name, address, and phone number.
- For company employees, there will be specialized departments to serve customer care during product use.
- Linked, co-executed, or outsourced programs for purposes specified in Section 1 always apply personal information security requirements.
- Legal requirements: We may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal procedures.
- Business transfer (if any): in the event of a merger, consolidation of all or part with another company, the buyer will have the right to access the information we store, maintain, including personal information.
- Address of the unit collecting and managing information
- Business name: BRANCH OF PHUC LONG TOURISM AND INVESTMENT SERVICES COMPANY LIMITED
- Established and operated according to the Business Registration Certificate No. 0317516604-001 issued by the Department of Planning and Investment of Da Nang on November 07.
- Address: Lot 1-A2.2, Hoang Sa Street, Tho Quang Ward, Son Tra District, Da Nang City, Vietnam.
Methods and tools for users to access and edit data
- If you have any requests regarding access and editing of provided personal information, you can:
- Call directly at the phone number: +84 (0) 2363656868.
- Send mail: info.luxury@phuclonghospitality.com
Consumer complaints receiving and resolving mechanisms related to the misuse of personal information or scope as announced:
- At phuclonghospitality.com, protecting your personal information is very important, you are assured that the information provided to us will be committed by phuclonghospitality.com not to share, sell or rent your personal information to any other person. phuclonghospitality.com commits to only use your information in the following cases:
- Improve service quality for customers
- Resolve disputes, complaints
- When legal authorities require.
- phuclonghospitality.com understands that your rights in protecting personal information are also our responsibility, so in any case of inquiries, feedback related to the privacy policy of phuclonghospitality.com and related to the misuse of personal information or scope as announced, please contact via hotline 02363656868. or email: info.luxury@phuclonghospitality.com for processing and direct work with customers.